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Adding IP Phone address to trace test

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Hello,

We are having issues with our phones and computers when we run the following configuration: wall ethernet port > NEC IP Phone > Computer.

We tried to do a packet trace test to catch when the phone was crashing the computers internet. After the trace was complete I couldn't find any IP's pertaining to the IP phone. Any help is appreciated!

erlcjohnson's avatar
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erlcjohnson
asked 2023-06-27 20:28:35 +0000
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If you take measurements on the PC then all traffic towards the phone will be absent by design.

You must use a span port on your switch to capture traffic.

hugo.vanderkooij's avatar
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hugo.vanderkooij
answered 2023-06-28 06:00:39 +0000
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