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Help getting mimecast app

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Hi everyone need some help getting the mimecast app to work on our WIFI. For whatever reason it will not work in our wifi. I need some help deciphering the packets. I cant post it here since my karma is low.

https://www.dropbox.com/s/16esrq02vq7...

bigperm's avatar
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bigperm
asked 2020-01-09 17:22:32 +0000
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Your capture file is showing SYN packets to 124.47.150.19 (protect-au.mimecast.com) which do not get a SYN/ACK answer. Since TCP connection can not be set up, you are not able to communicate to the mimecast server.

There can be several reasons why you are not able to connect to the mimecast server:

  • The server was not available at the time you tried
  • Some device was blocking the traffic to the mimecast server (maybe a firewall)
  • There was a routing issue for this specific IP address
  • etc.

Can you connect from another network for instance?

SYN-bit's avatar
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SYN-bit
answered 2020-01-09 19:12:04 +0000
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If we leave the WIFI network we are able to proceed just fine. Only when we are connected to wifi it doesnt seem to work on our mobile phones.

bigperm's avatar bigperm (2020-01-09 19:20:23 +0000) edit
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